Shipping and returns policies

Shipping and returns: We ship bikes across North America, Australia, and some European and Asian countries. As we are a small, independent, neighborhood bike shop that also has an international clientele, we have certain policies that online resellers generally don’t. One is that we never ship a bike we sell without fully assembling, test-riding, and tuning it first. Via UPS Ground, bikes ship in 85% assembled condition. Via Amtrak, bikes ship in better than 95% assembled condition. Important note: For custom builds, including any frame that we have powdercoated for a customer or that we otherwise customize, we cannot accept returns.

Customs and import duties: It is the customer’s responsibility to determine and pay for any customs or import duties.

Other returns policies: For clothing and accessories, items may be returned within 14 days for a refund, exchange, or store credit, provided the returned item is in new condition. Some clothing items, such as undergarments, are not eligible for return once they are worn. For clearance and other sale items, including bicycles, we will consider returns on a case-by-case basis. For special-order items, payment must be made in advance and returns are not allowed except in cases where we judge that we can resell the item. For returns of shipped items, all shipping and insurance costs are the responsibility of the customer. For bicycles that are not custom builds and not on clearance, we accept returns within 14 days of purchase provided that the bike is in new condition. If there is any damage to the bike, we reserve the right to keep part of the money to pay for diminished value.