Shipping and returns: We ship bikes across North America, Australia, and some European nd Asian countries. As we are a small, independent, neighborhood bike shop that also has an international clientele, we have certain policies that online resellers generally don’t. One is that we never ship a bike we sell without fully assembling, test-riding, and tuning it first. Via UPS Ground, bikes ship in 85% assembled condition. Via Amtrak, bikes ship in better than 95% assembled condition. Important note: For custom builds, including any frame that we have powdercoated for a customer or that we otherwise customize, we cannot accept returns.
Customs and import duties: It is the customer’s responsibility to determine and pay for any customs or import duties. We can ship duty-free to Canada quickly and at relatively low cost. Please contact us for more information.